Evaluation

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EMPLOYEE ASSISTANCE PROGRAM

for confidential support and counselling

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Welcome, Information and Evaluation



EAP services are available 24 hours a day, 7 days a week. Each call is received and treated by our professional counselors. At any time, employees may obtain information about services offered, talk about their problems or make an appointment with our professionals.

Employees will never have to deal with a voice messaging service; all calls are answered by one of our advisors. Whenever necessary, the call is directed to a psychologist specializing in crisis intervention or to a physician, who are available 24 hours a day.

PAE

Individual Consultations



The EAP consultation service lies within the framework of a short-term approach. The psychologists from Physimed Health Group specialize in short-term therapy, which allows them to intervene efficiently in only a few sessions.

The therapeutic approach favored by our therapists is based on the capabilities and resources of the individual. This encourages the individuals to recognize and develop coping skills, and helps them identify possible solutions to their situation.

Various problems can be addressed within short-term individual therapy : mood disorders, anxiety disorders, addiction, stress, family or marital problems, work-related problems, trauma, self-esteem issues, other.

Phone Interventions



Phone interventions aim primarily at defusing a crisis and referring the person in distress to the appropriate resources.

Practical solutions to implement in the short-term can be identified with the individual. The counsellor also assesses the dangerousness of the situation and, if necessary, takes appropriate steps to ensure the safety of the individual and of his close relatives.

Specialized Services



Legal difficulties or concerns can be a source of considerable stress and monopolize a significant part of resources of the affected person.

We work in partnership with a wide network of qualified lawyers and notaries who offer legal referral services therefore users of the EAP can be directed towards the professional who can assist them with regards to various problems related to a divorce, custody of children, civil rights, real estate, succession, criminal charges, onther.



Financial Services



Insolvency problems and monetary issues are a source of concern which can be particularly onerous for employees who are experiencing such difficulties.

Certified financial services professionals offering referral or consultation services are able to assess the financial situation of the individual and to propose solutions adapted to his needs for all matters related to :

  • budget
  • taxes
  • debt
  • planning
  • creditors
  • bankrupcy
  • other

Medical Referral Services



We can provide medical referrals when needed, whether for a specific health problem or for medical assistance at our walk-in clinic. This service enjoys great popularity amongst all our EAPs.

It often happens that an employee needs both medical and psychological services. For example, it is not uncommon for an employee having substance abuse problems to need a medical care before being able to benefit from psychological treatment or entering in a detoxification center. Please note that medical referral services may be included in your employee assistance program at no additional cost.


External Referral Services



Individuals who require extended or more specialized assistance will be directed to appropriate resources (private or community) recognized for their expertise in relation to the identified problem. As part of the external referral services, Physimed Health Group has established a network of partners and reliable and competent resources such as :

      • Orientation counsellors
      • Social workers
      • Sex therapists
      • Shelters
      • Counsellors for violent men
      • Psychologists who specialize in the treatment of young children
      • Other

A follow-up will be conducted with our professionals to make sure that individuals are taken care of and get the assistance and the necessary support that meet their needs.

Health & Wellness Bulletins



Health and wellness bulletins are available free via our website or email depending on the preference of the employer. Our bulletins cover various topics related to health, wellness, lifestyle and other subjects.

Here are some examples of topics :

  • Returning to work after an extended absence
  • Retirement planning
  • Humour and mental health
  • Do you suffer from insomnia?
  • How to balance work and family?
  • Quit smoking!
  • Psychological harassment at work
  • Some useful ideas in love
  • Workplace stress
  • Gambling problems
  • Alcohol – from pleasure to drinking problem
  • Discipline strategies and children
  • Other